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servicenow/servicenow Dashboards

ServiceNow Incidents

The ServiceNow Incidents dashboard provides comprehensive incident management visibility through status-oriented visualizations. This dashboard enables tracking of ticket assignments across groups, monitoring of incident severity trends, and analysis of configuration item impact across the service environment.

ServiceNow Incidents

The ServiceNow Incidents dashboard provides comprehensive incident management visibility through status-oriented visualizations. This dashboard enables tracking of ticket assignments across groups, monitoring of incident severity trends, and analysis of configuration item impact across the service environment.

Widget	Description	Type
Tickets Open by Assignment Group	Displays a chart of open ServiceNow incident tickets by assignment group and limits results to the first 10 entries. Hide Query Show Query logscale `#type = ServiceNow\| state.display_value != "Closed" \| sys_class_name.value = "incident" \| assignment_group.display_value != "" \| groupBy("assignment_group.display_value", function=count(field=sys_id.value,distinct=true,as="Count"), limit = 10)`	`Bar Chart`
ServiceNow Open Incidents	Displays the number of open ServiceNow incidents by ID. Hide Query Show Query logscale `#type = ServiceNow \|incident_state.value = 1 \| sys_class_name.value = "incident" \|count(field=sys_id.value,distinct=true)`	`Gauge`
Incident Severity Over Time	Displays a chart of incidents and their severity over time. Hide Query Show Query logscale `#type = ServiceNow \| state.display_value != "Closed" \| sys_class_name.value = "incident" \| timechart(severity.display_value, function=count(field=sys_id.value,distinct=true))`	`Time Chart`
ServiceNow In Progress Incidents	Displays any ServiceNow incidents currently in progress. Hide Query Show Query logscale `#type = ServiceNow \|incident_state.value = 2 \| sys_class_name.value = "incident" \|count(field=sys_id.value,distinct=true)`	`Gauge`
Top Ticketed CIs	Displays a table of the top ticketed CIs and limits results to the first 20 entries. Hide Query Show Query logscale `#type = ServiceNow \| state.display_value != "Closed" \| sys_class_name.value = "incident" \| groupBy("cmdb_ci.display_value", function=count(field=sys_id.value,distinct=true,as="Number of open ITSM Tickets"), limit = 20) \| rename(field=cmdb_ci.display_value, as="CI Name") \| table(["CI Name", "Number of open ITSM Tickets"]) \| sort(["Number of open ITSM Tickets"])`	`Table`
ServiceNow Closed Incidents	Displays a list of closed ServiceNow incidents. Hide Query Show Query logscale `#type = ServiceNow \|incident_state.value = 7 \| sys_class_name.value = "incident" \|count(field=sys_id.value,distinct=true)`	`Gauge`
Open Tickets by Category	Displays a table of open ServiceNow tickets by category and limits results to the first 20 entries. . Hide Query Show Query logscale `#type = ServiceNow\| state.display_value != "Closed" \| sys_class_name.value = "incident"\| groupBy([category.display_value], function=count(field=sys_id.value,distinct=true,as="Count"), limit = 20) \| rename(field=category.display_value, as="Category") \| table(["Category", "Count"])`	`Table`

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