Skip to content
This is an archived version of the documentation downloaded from LogScale Documentation Archives. Up to date documentation, and documentation for later versions, is available on LogScale Documentation

###### Legacy alert errors and solutions

The following table contains errors and resolutions for legacy alerts.

Table: Legacy alert errors and solutions

Message | Version | Severity | Status | Description | Solution
--- | --- | --- | --- | --- | ---
Problem invoking action. If all actions fail, they will be retried | 1.144.0 | `Error` | `` | There was a problem invoking the alert's actions. In order to be successful, at least one action must trigger on an alert. The alert is not considered to have triggered and will not be throttled. | Check the logs for the invoked actions if unsure which action failed. Check if there are any problems with the action targets, such as e-mail server down, pager service down, and so on.
Problem invoking action |  | `Error` | `` | There was a problem invoking the alert's actions. In order to be successful, at least one action must trigger on an alert. The alert is not considered to have triggered and will not be throttled. | Check the logs for the invoked actions if unsure which action failed. Check if there are any problems with the action targets, such as e-mail server down, pager service down, and so on.
Problem invoking actions. The alert is not considered to have triggered and will not be throttled |  | `Error` | `Failure` | There was a problem invoking the alert's actions and all actions failed. In order to be successful, at least one action must trigger on an alert. The alert is not considered to have triggered and will not be throttled. | Check the logs for the invoked actions if unsure which action failed. Check if there are any problems with the action targets, such as e-mail server down, pager service down, and so on.
Alert is broken and will not run |  | `Error` | `Failure` | The alert configuration prevents the alert running. | Edit the alert and save it again. For more information about how to do this, see Editing an Alert.
Could not submit alert query since the search interval is too short |  | `Error` | `Failure` | Could not submit the alert query since the search interval is too short. | Edit the query to expand the search interval and save it. For more information about how to do this, see Editing an Alert.
Polling alert query resulted in an error |  | `Error` | `Failure` | The alert query produced an error. This can be due to many different reasons. | Look at the message in the `exceptionMessage` and consult documentation based upon that for possible solutions.
Could not submit alert query |  | `Error` | `Failure` | There can be several reasons that it is not possible to submit the query. | Look at the `exceptionMessage` and consult documentation based upon that for possible solutions. Contact LogScale Support for assistance if needed.
Polling alert query resulted in warnings that are treated as errors. The alert will not trigger if the result contains events |  | `Error` | `Failure` | Polling alert query resulted in warnings that are treated as errors. The alert will not trigger if the result contains events. | In this case, you must look at the specific messages in the errors field and fix them, if possible.
Alert has changed, restarting query |  | `Info` | `` | The alert query was edited while running, so the query will restart automatically. | None. This message is informational.
Alert found results, but no actions were invoked since the alert is throttled |  | `Info` | `Success` | The alert found results, but no actions were invoked since the alert is throttled. | None. This message is informational.
Alert triggered and invoked at least one action and will be throttled |  | `Info` | `Success` | The alert triggered and invoked at least one action. The alert will be throttled. | None. This message is informational.
Alert triggering |  | `Info` | `` | The alert is triggering actions. | None. This message is informational.
Alert found no results and will not trigger |  | `Info` | `Success` | The alert query, as configured, found no events that matched its requirements and no actions will trigger. | None. This message is informational.
Query started |  | `Info` | `Success` | The query started successfully. | None. This message is informational.
Polling the alert in the previous alerts loop has not finished. The alert will not be polled in this loop |  | `Warning` | `Failure` | The alert did not finish in the previous run, so it cannot be polled in the current run. | None. This message is informational. If the problem continues, you can disable the alert, wait one minute, and enable the alert. NOTE: If you do this you may lose results.
Some of the actions invoked by the alert in the previous alerts loop have not finished and none have finished successfully. The alert will not be polled in this loop |  | `Warning` | `Failure` | To be successful, an alert must have at least one successful action. This error indicates that some of the actions in the alert have not finished and none have finished successfully. Therefore, the alert has no successful actions. | This warning can self-resolve. If the issue persists, contact the system administrator or LogScale Support.
Could not cancel alert query |  | `Warning` | `` | The alert query could not be stopped. Query should not run. | None. This message is informational.
Discarding values for field-based throttling. The alert might trigger again before the throttle period expires |  | `Warning` | `` | Maximum amount of field values for throttling has been reached. Once exceeded, the older values are discarded and can produce alerts again even though they are within the throttling period. The values for field-based throttling are set in the following field based on the alert type: `ALERT_MAX_THROTTLE_FIELD_VALUES_STORED`. For more information about field-based throttling, see Field-Based Throttling. | If possible, use a field that produces a smaller amount of different values.
Unknown action |  | `Warning` | `` | The alert contains an unknown action. | Edit the alert, remove the action, and add a different action.
Could not submit alert query since it is blocked |  | `Warning` | `Failure` | The alert query cannot run since it is blocked. | Either rewrite the alert query so it is no longer blocked, or check with the system administrator and remove the query from the blocklist. If using LogScale Cloud, this error can occur if the cluster is in a maintenance window.
Alert encountered a cancelled query |  | `Warning` | `Failure` | The alert encountered a cancelled query during execution. | None. This message is informational. The alert query will be restarted automatically. If this happens frequently, review the alert configuration and contact LogScale Support, if needed.
Starting the query for the alert has not finished. The alert will not be polled in this loop |  | `Warning` | `Failure` | The query was polled but data was missing. Polling will be retried to get complete results. The error message may continue to appear until the query is successful, or until it reaches the limit for retries. If it reaches the limit for retries, a different error message appears. | Look at other logs from the alert to see if there are any errors or warnings, or check whether there are other problems with LogScale.
The query result is currently incomplete. The alert will not be polled in this loop | 1.160.0 | `Warning` | `Failure` | The query was polled but data was missing. Polling will be retried to get complete results. The error message may continue to appear until the query is successful, or until it reaches the limit for retries. If it reaches the limit for retries, a different error message appears. | Look at other logs from the alert to see if there are any errors or warnings, or check whether there are other problems with LogScale.
Starting the query for the alert in the previous alerts loop has not finished. The alert will not be polled in this loop |  | `Warning` | `Failure` | The alert query starting did not finish in the previous run, so it cannot be polled in the current run. | None. This message is informational. If the problem continues, you can disable the alert, wait one minute, and enable the alert. NOTE: If you do this you may lose results.
Cannot run ${triggerType.toLowerCase}. ${triggerType} was saved by a user that does not exist anymore. Change the alert to run as a different user or on behalf of the organization. |  | `Warning` | `Failure` | The user attempting to execute the query no longer exists in the system. | Save the alert as a user that exists in the system, or change the alert to run on behalf of the organization. For more information about how to do this, see Editing an Alert.
Cannot run ${triggerType.toLowerCase}. ${triggerType} was saved by a user that no longer has read permission on the view. Grant the user permission again, or change the alert to run as a different user or on behalf of the organization. |  | `Warning` | `Failure` | The configured user no longer has read access to the view or repository. | Grant the user read permissions on the repository or view that the alert is running in, change the alert to run as another user with such permissions, or change the alert to run on behalf of the organization
Polling alert query resulted in warnings that are normally treated as errors. The alert will still trigger if the result contains events |  | `Warning` | `` | Polling the alert query resulted in warnings that are normally treated as errors. The alert will still trigger actions if the result contains events. | This message is informational and does not require action. However, consider whether the specific messages in the errors field should be fixed.

#### Enter search term